Why Choose Capgemini?

Our Service Management Center of Expertise is ITIL and COBIT qualified and draws on a wealth of practical experience in all major industries.

Capgemini’s past successes include:

• Designing a pan-European IT function to replace legacy enterprise resource planning (ERP) support for a global soft drinks company. Our system centralized support in a new Center of Competence and created a governance structure to manage third-party suppliers
• Benchmarking a financial services company’s annual IT spending against sector averages and implementing changes to improve the IT-business relationship
• Helping a regional government entity in Spain conduct an independent review of a planned ITIL2 implementation using the Service Management Healthcheck. Our suggestions improved service quality, operational control and resource budgeting

A Practical Offer Focused on Value

Capgemini’s Service Management offer includes:

• Service Integration: end-to-end service integration for single or multi-sourced delivery organizations
• IT Service Reviews: assess the effectiveness of your IT service strategy and service design in supporting business processes and services
• IT Service Healthcheck: benchmark IT service operations against industry best practices and assess regulatory compliance with Sarbanes Oxley, FDA, FSA and more
• IT Service Improvement: design and implement IT service management improvements and ensure initiatives are managed effectively to deliver desired business outcomes
• “One Team” Service Management Education:a cost-effective mix of theory and experience-based learning for business and IT staff
• Staff Augmentation: skilled staff and service managers for delivery roles, project teams or one-on-one coaching

Our services help you:

• Improve cost-effectiveness and performance
• Align your IT organization with business objectives
• Increase transparency, visibility and flexibility
• Reduce risk
• Improve the user experience

Integration is the Answer

The success of your IT governance and service management framework depends on how efficiently and effectively you manage your processes and tools. Service management integration is the glue that binds IT operations, ensuring consistent, high-quality service in today’s global outsourcing model.

Capgemini’s Service Management Healthcheck uses COBIT analysis and an ITIL review to assess your IT service management quickly and accurately. With this multi-dimensional view of your IT environment, we can:

• Benchmark your existing governance model and service management processes against best practices
• Recommend an appropriate target based on your business model
• Identify a set of prioritized initiatives to help you achieve your service management goals