Oplossing: Customer Relationship Management

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Succesverhalen

Atoc
Successful collaboration between Capgemini, HP and IBM together with almost 40 other stakeholders, delivers modern reservations system for fastest growing rail industry in Europe.

Vereniging Eigen Huis
Vereniging Eigen Huis heeft backoffice op orde met Navision

London Borough of Croydon
Meeting e-Government targets by significantly improving customer services.

Virgin Trains
Britain’s Virgin Trains needed to improve the cost effectiveness of its customer sales centres while maintaining the quality of the customer experience.

Major Austrialian Bank
Capgemini provided a customer relationship management solution that provides a framework for client interactions across all channels and segments.

Citibank Taiwan
Capgemini provided applications management services for Citibank GCB Taiwan in ATM, AVR & Internet Banking Authorization Front-End Systems, PC LAN application systems, credit card application systems, and data mining.

ABN Amro Services Company
This business supports the information technology and operational needs of ABN AMRO in North America. Capgemini helped improve customer relationship management(CRM) processes.

Consumer Direct
Consumer Direct, the insurance market joint venture between Capita Insurance Services and Capgemini, is helping to change the face of the financial services industry through the use of configurable, virtualised IT resources based on a Services Architecture framework.

BT Industries
BT Industries, a member of the Toyota Industries Corporation of Japan, is the world’s leading warehouse truck manufacturer.

Airbus
A key factor in enabling Airbus to deliver a competitive commercial advantage over other aircraft manufacturers is simply to deliver lighter aircraft. Weight Accounting is a strategic activity for Airbus and the use of a suitable tool to monitor and control strict weight targets are critical to attaining commercial success.

Alcatel
Alcatel is a world leader in communications networking. Headquartered in Paris and with a strong presence in 130 countries, Alcatel has 116,000 employees worldwide and generated 23 billion euros in sales in 1999.

Aral
As a leading service station operator in Germany, Aral enjoys brand recognition of more than 95% in the country. In addition, it is also present in Eastern Europe. BP has a majority stake in Aral.

Blu Telecom
Blu Telecom in Italy, teaming up with Oracle, asked Capgemini to provide a Data Warehouse for traffic analysis, customer profiling, tariff simulation, SIM activation, and marketing statistics to better understand customer behavior and therefore where to focus Blu services.

Copenhagen Energy
Copenhagen Energy is the second largest provider of utility services in Denmark. Pending the deregulation of the Danish electricity market Copenhagen Energy faced the challenge of retaining their current customer base and winning new customers.

Entremont Groupe
Groupe Entremont is the European leader for Emmental cheese. The products are sold in European hyper- and super-markets.

ERG
ERG is Italy's largest independent Italian Group in the Energy and Petroleum sector, the most important Italian exporter of petroleum products (mainly gasoil and petrol) and the first in Italy to implement mySAP IS-Oil solutions.

Hydro One Networks Inc.
Hydro One Networks Inc., a subsidiary of Hydro One Inc., owns and operates the largest electricity transmission and distribution system in Ontario with 1.2 million customers.

Italcogim
The context in which Utility companies operate today is one of heavy competition - both to increase service standards and control costs. Italcogim approached Capgemini to improve customer orientation, flexibility, internal communications and efficiency.

Kimberly-Clark
Capgemini helps Kimberly-Clark, a $13.6 billion global consumer products company to implement a CRM solution for improved customer service.

Ontario Power Generation
To address outsourcing needs, Capgemini and OPG set up a new company known as New Horizon System Solutions.

Peroni
Birra Peroni, a leader in the Italian beer market, was founded in 1846. Today the Peroni family still oversees Birra Peroni’s four breweries and headquarters in Rome.

SiteStuff
Texas-based SiteStuff provides an Internet-based solution for the real-estate sector to procure goods and services to operate commercial property.

Syngenta
Syngenta was formed following the merger between Novartis and Zeneca, two leading organisations in the agribusiness and agrochemical industries. The newly formed company now had a combined workforce of 20,000 people who helped reach sales of US$6.3 billion in 2001.

T-Mobile
First mySAP® CRM 3.0 Internet Sales 'Web Shop' Project

Tops/CRC Ahold
Tops is the leading supermarket brand in Thailand with 47 stores in greater Bangkok and other provinces throughout the country.

Airbus
Airbus Industrie is a consortium of four leading European aerospace companies, and represents one of the world's leading manufacturers of passenger aircraft seating 100+.

CESPA
CESPA is a group of companies covering the whole waste cycle, offering customised services for the benefit of the community and the environment.

Discount Auto Parts
Discount Auto Parts is a leading auto parts and accessories retailer in the Southeastern region of the United States. The company serves the do-it-yourself consumer and professional installer.