Global manufacturer
The client is a global manufacturer of industrial, consumer, information, imaging, electronics and Life Sciences products.
The Challenge. The client recognized the need to decrease operating costs by streamlining the Finance Department’s existing business processes. It needed assistance in assessing the opportunity of streamlining processes by implementing a shared service center.
Capgemini approach. Capgemini was engaged to perform a shared service center feasibility study in four countries in the Southeast Asia Region. The scope of the study included detailed finance process discussions and a high level review of existing, as well as planned information technology (IT) functionality updates.
Value delivered. The client is now able to make an informed decision to implement a call service center. We determined that the implementation of the shared service center would provide the client with a savings in excess of (US) $20 million over a five-year period. The savings included streamlined business processes, re-deployment of personnel, increased profit margins and improved cash management savings.