Swedish Hospital
Capgemini and Microsoft Join Forces to Help Swedish Hospital of Seattle.
- Industry
- High Technology
- Alliance partner
- Microsoft
- Solution
- Application Development
- Business Intelligence
Extend High-Quality Care to More Patients
The Situation
Seattle’s Swedish Hospital sought to optimize the capabilities and improve the productivity of its emergency department staff by replacing the department’s paper-based patient records system with an automated patient data management and collaboration platform.
The Solution
Capgemini worked together with Swedish Hospital and Microsoft to develop an automated data management platform that enabled the hospital’s emergency room staff to use tablet PCs connected to a wireless network to gather patient data and collaborative workspaces to organize, share and manage it on the hospital intranet.
The Result
Converting the manual paper-based records keeping system into a streamlined computer documentation and care management solution will enable the hospital to:
- Realize a 74 percent internal rate of return (IRR) and a payback of 13 months on its investment
-
Provide high-quality care for 10 percent more patients
- Increase annual per-patient revenue at the hospital’s First Hill facility by 3 percent
How Swedish Hospital, Capgemini and Microsoft Worked Together
Seattle’s Swedish Hospital is a major medical center and the region’s hallmark for excellence in health care. At the Swedish Hospital emergency department, the staff spends an hour on paperwork for every hour of patient care, a ratio that is typical throughout the U.S. Chief of Emergency Services Dr. Ronald Dobson sought to optimize the capabilities of the staff and improve their productivity by replacing the department’s paper-based patient records system with an automated patient data management and collaboration platform. Such an approach would also help the emergency department better target value by extending its high-quality care to more patients.
Capgemini, a Certified Microsoft Partner, developed a clinical forms and collaboration solution that is used to integrate tablet PCs connected to a wireless network, an interface built with Microsoft Office InfoPath™ 2003, and a document library managed by Microsoft Office SharePoint™ Portal Server 2003 with the hospital’s clinical and financial database applications.
The Capgemini solution, developed collaboratively with Microsoft and Swedish Hospital, consists of three major components:
-
Effortless data access, entry and validation
-
Collaboration, communication and process coordination
-
Powerful data storage and analysis
Deploying the clinical forms and collaboration solution will enable the Swedish Hospital emergency services staff to optimize their capabilities and reallocate administrative time to more patient care, mitigate risk byreducing errors in patient records keeping, and perform trends analysis on their emergency care processes. As a result, Swedish Hospital expects to realize a 74 percent internal rate of return (IRR) and a 13-month payback on their investment.
Additional benefits include faster access to patient records and test results; a single, unified view of patient records and status; more secure access to patient data; and more accurate resource planning and billing.