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The Changing Face of DSL Provision in Western Europe

The rise of DSL as a preferred Internet access technology is creating new challenges and opportunities for telecom operators and ISPs alike.

DSL represents a significant source of additional revenue for incumbents and ISPs, but at the same time their traditional business is threatened by the rise of DSL Service Providers (DSPs) offering both Internet access and Voice over IP at very attractive prices. Capgemini’s TME Strategy Lab explores the implications of the rise of DSPs for incumbents and alternative players, and for the market as a whole.

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