2008 Third-Party Logistics

| Point of View

The State of Logistics Outsourcing - results and findings of the 13th annual study

The third-party logistics (3PL) industry has evolved considerably over the past two decades, and accordingly, so has this study. What has remained unique and consistent over this study’s thirteen years is its exclusive focus on identifying and tracking key trends and views of the 3PL industry from the perspective of 3PL customers. The study also includes the views of those who currently choose not to use 3PLs.

What has changed is how we arrived at those perspectives as well as the scope of the respondent base. Once exclusively a survey, the 3PL study now includes three streams of research: a web-based survey, focus interviews with industry experts, and a facilitated Capgemini Accelerated Solutions Environment® (ASE) workshop. The geographic reach has also expanded; respondents now participate from North America, Europe, Asia Pacific, and Latin America as well as other areas such as South Africa and the Middle East. The number of industries covered has also increased.

Together, the broad reach and three distinct research streams enable us to conduct a comprehensive, multi-faceted  nalysis of attitudes, trends, and results experienced by 3PL users and non-users.

2008 Study Objective

The overall objective of the 2008 Third-Party Logistics Study is to explore trends and issues within the 3PL industry across major industry segments and across several diverse regions of the world.

Each year, the study results as well as greater industry developments suggest trends that warrant closer examination. Accordingly, the 2008 survey, conducted in mid-2008, includes in-depth questions relating to special topics of current relevance and importance. Included in the 2008 study are reports on integrated logistics services, green supply chain, and supply chain security.

The principal sections of the study and the goals for each section are as follows:

Current State of the Market:

  • Summarize the current use of 3PL services
  • Identify customer needs and how well 3PL providers are responding to those  needs
  • Understand how customers select and manage 3PL providers
  • Examine why customers outsource — or elect not to outsource — to 3PL providers

Special Topics:

  • Look into key issues relating to 3PL use, including provision of integrated service offerings, green supply chain, and supply chain security

Strategic Assessment:

  • Provide strategic recommendations for the future of the 3PL industry