By providing the right guidance during workshops and by using proven methodologies, employees themselves were able to locate the waste from a customer’s point of view and the blockers of flow.
The Dutch funeral insurance market has become more and more competitive over the last few years. Therefore, it was necessary to decrease operational costs, reduce cycle times and improve customer satisfaction. DELA was looking for a collaborative and structured approach, knowledge and capabilities to achieve these objectives. For DELA, Capgemini Consulting was the right partner. Capgemini Consulting carried out the 8-week BeLean™ Diagnostic to identify the improvement potential in two processes and to decide whether or not the structured BeLean method is suitable for DELA.