European multi-client retail mass market benchmark

| Point of View

Key findings from 2010 edition

This document provides some general results of the 2nd edition of the European multi-client mass market benchmark and highlights the value delivered to participants. First, we would like to thank all the participants of this benchmark who made it a success through their active involvement. Fifteen participants out of 17 candidates provided enough data to analyze their complete Service, Acquisition and Marketing Costs for electricity and gas retail in the household B2C segment for 2009.