Insights

| Point of View

Capgemini's telecom, media & entertainment journal

The TME industry currently finds itself in the midst of challenging times. While the general economic slowdown has forced operators to focus on increasing operational efficiency to drive up margins, the advent of new business models and the opening up of new opportunities in other sectors are increasing the pace of innovation. For most operators, addressing the dichotomy of these issues requires transformational changes that run deep and wide into the organization. Operators will increasingly need to take a number of steps aimed at transforming key priority areas including customer relationship, network infrastructure, operations, IT systems, and product management.