Moving on up

| Point of View

The potential benefits from optimising your investment in shared services are considerable but, as shared services organisations become more mature a multi-dimensional approach to improvement is needed, which capitalises on the strategic and commercial synergies.

Managers of Shared Service Organisations (SSOs) face relentless pressure to maximise the value their operations add to the business. Whether your business is one of the significant number with a mature SSO, or is a late starter with a more recent implementation that is still bedding in, one common question we find our clients asking is, “How do we extract the full potential from our shared services operations?”