A configurable, end-to-end, omni-channel solution that unites all customer platforms and front-end customer engagement systems.
A future-proof, integrated, omni-channel customer experience to provide insurers with a competitive edge. This solution integrates workflow, systems, and business processes across the insurance value chain to provide a uniform experience across channels.
Capgemini provides enriched advisor desktop processes that helps firms increase advisor productivity, retain advisors and gain competitive advantage to grow client wallet share.
Retail Clienteling to engage your customers across clicks and bricks to improve sales & loyalty
A sound methodology and roadmap to migrate to the cloud without putting the enterprise at risk
Capgemini offers a proven methodology for organizations to digitally transform customer facing processes while migrating from Siebel to Salesforce. Clients migrating to Salesforce report much improved sales conversion rates, increased lead generation and greater levels of customer satisfaction and response times.
A pre-configured, fully-integrated, enterprise-enabled package to jumpstart your IoT project.
Odigo is a cloud contact center platform and holds a native connector with Salesforce including a Lightning ready SMS package. The combination provides a killer experience for agents, supervisors, managers, remote workers, connected-things, and of course, and ultimately for the end customers. Odigo is IP of the Capgemini Group.
Capgemini’s vision for the future of loyalty and customer engagement takes clients through a framework to craft 1:1 propositions for your customers and will bring this to life through our Salesforce customer engagement platform.
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