Glauber Zagoto

Glauber Zagoto
Expert in Customer Experience solution

I drive ours clients to be connected digitally through all the channels. Allowing their presence all the technologies such as Chat, Virtual Agent, IVR and all the necessary pack to make a shortcut from the customer to their main proposal, be listened, however the channel it is. By the CX Experience, I have the great opportunity to show to our customers how beneficial is to bring value the customer listening.

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Mijn ervaring

  • Customer Experience Expert / IT Solutions Architect
    @ Capgemini
    In August 2013
  • Project Manager
    @ Capgemini
    Van February 2013 tot July 2013
  • Network Specialist
    @ Capgemini
    Van March 2011 tot February 2013
  • WAN Specialist
    @ Food & Beverages
    Van August 2010 tot March 2011
  • Infraestructure Consultant
    @ Marketing and Advertising Firm
    Van April 2010 tot September 2010
  • Senior Network Analyst
    @ Internet
    Van September 2008 tot April 2010
  • Senior Network Analyst
    @ Internet
    Van June 2006 tot March 2010
  • Senior Network Engineer
    @ Marketing and Advertising Firm
    Van February 2003 tot June 2006