Natalie Griffiths

Natalie Griffiths
Expert in Digital Customer Utilities

I work within the Customer Experience & Analytics practice and lead the Digital Utilities Customer Centre of Excellence. As an experienced business leader my focus is all things customer incl. Defining understanding through segmentation, journey mapping and market analysis; determining a strategic approach (optimising profitability); designing propositions; and overall creating a transformational customer experience. All of which to be delivered (where possible) with digital as an accelerator.

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Mijn ervaring

  • Managing Consultant, Digital Cutomer Exprience
    @ Capgemini Consulting
    In July 2014
  • Director / Owner
    @ Marketing and Advertising
    Van February 2010 tot July 2014
  • Head of Digital and Customer Marketing
    @ Utilities
    Van April 2012 tot August 2013
  • Head of Planning (Comms)
    @ Oil & Energy
    Van September 2008 tot February 2010
  • Strategic Planning Manager
    @ Oil & Energy
    Van August 2007 tot September 2008
  • Market Development Manager
    @ Oil & Energy
    Van October 2005 tot August 2007
  • Marketing Manager, Customer Marketing
    @ Utilities
    Van October 2004 tot October 2005
  • Partnership Marketing Manager
    @ Utilities Firm
    Van January 2002 tot October 2004

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