Senior Consultant Digital Customer Experience

Everyone talks about "digital". We make digital happen at our clients.
Capgemini Consulting is looking for strategy- and management consultants to deliver sustainable digital transformation results with and for top industry players.
 
Senior Consultant / Manager Digital Customer Experience & Service
 
Capgemini Consulting is the strategy- and management consultancy of the Capgemini Group, which has over 200.000 teammembers globally in Consulting, Technology and Outsourcing. As one of the LEADERS IN DIGITAL TRANSFORMATION, we have more than 10,000 consultants making a difference with our clients on day-day global basis. Our success is based on deep expertise in all aspects of the digital economy combined with deep sector expertise, and we work collaboratively with our clients and partners towards profound results.
 
 
What we offer:
  • Innovative projects and international teams working on digital transformations
  • Excellent career perspectives and plenty of freedom for your energy, creativity and dedication – we challenge and promote you
  • A shared passion to design and manage strategy and digital transformation projects for long-term success
  • Successful market growth in digital topics
  • World-class training opportunities within our global network of digital experts and content leaders
  • Values-based corporate culture
  • Long-term oriented work-life-balance and career model
 
 
Role focus:
  • Digital Customer Experience: Definition of strategies, development of customer journeys with optimized design of customer touch points and customer loyalty concepts
  • Marketing: Definition of marketing concept, design and evaluation of digital marketing strategies. Focus topics: digital CRM / customer engagement, social media, digital loyalty, campaign management and innovative concepts for customer insights & analytics
  • Sales / Commerce: Definition and realization of omnichannel strategies, e.g. digital sales channels (focus: ecommerce / mobile commerce), optimization of sales strategies, retail / channel innovation in B2C and B2B context
  • Customer Service: Development of leading customer service concepts, innovative after-sales and connected services (B2C and B2B incl. service innovation / marketing, digital channels (social media)), transformation of field services through digital performance management and tools
 
 
What you offer:
  • Several years of relevant work experience in digital transformation in the areas of marketing, sales & services, multichannel management or CRM in in at least one of the sectors:
  1. Banking / Insurance
  2. Consumer Products
  3. Retail
  4. Manufacturing
  • First-hand expertise in running complex project streams or full project leadership experience
  • Competitive university degree within a business, economics, technical, engineering or IT field of study
  • Good network in at least on the sectors described above
  • Strong analytical / conceptual thinking skills
  • Structured way-of-working and the ability to rise to the challenge when tackling complex problems
  • Ability to apply technological know-how with strategic business analyses in order to achieve results
  • Strong presentation and facilitation skills
  • Fully proficient in Dutch and English; Proficiency in an extra European language is welcome
  • Team player
  • Open to international project assignments
  • International experience is welcome
 
 
Interested?
Are you interested in this challenging opportunity? Please apply below or send us an email at recruitmentcc.bnl@capgemini.com